November 11, 2011 | News & Updates

The wrong bag of laundry

Mistakes happen to everyone.

David was just back from a business trip and was leaving in a few days for the next trip. He was hoping that we could pickup his dry cleaning and shirts, get them cleaned, pressed and returned in time for his travels.

After advising David that it was no problem at all, I called the staff to advise of the special instructions for David’s order.  Two hours later when David’s cleaning arrived for computing and tagging, the staff called me with their confusion. The laundry bag they opened for David had no shirts or suits but dirty dish rags.

I got in touch with David and we discovered that the nanny switched the two bags in error.  Our driver went back to David’s house the next day, to return the dish rags and pickup his dry cleaning and shirts.

David’s cleaning (even with the mix-up) was cleaned, pressed and returned on time for his travels.

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