February 7, 2018 | News & Updates

A new way to power your pickup and delivery orders

 

Convenience is important, but only if it’s also secure.

We’ve been feeling for a while that we’d like to offer our customers an easier, and more secure, way to pay online for dry cleaning pickup and delivery, but we wanted to make sure that we also felt confident that the partner we chose was someone we, and our customers, could trust. After much research, we are thrilled to partner with Stripe to offer our customers a simple way to schedule and pay online for your dry cleaning pickup and delivery orders. Starting on February 8, Parkers will be using Stripe to power all pickup and delivery payments!

We know that this is new and that you might like some more information, so we’ve compiled a list of questions we would have, if we were you. If you have any other questions, please don’t hesitate to reach out to us directly. We’d love for this process to be as smooth as possible for you.

1. What is Stripe?
Stripe is an online and mobile app payment system used by businesses all around the world. They process billions of dollars every year and are what we would consider to be the gold standard in their industry. You can learn more about Stripe here.

2. How do I know my information is safe with Stripe?
This is an important one. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

As a result, Parkers will no longer be able to see or have access to your credit card data. All credit card data will be tokenized and processed by the PCI compliant Stripe service. Stripe does the heavy lifting for us to ensure that your card information is not identifiable. In other words, Stripe will do what they do best, which is keep your payment information safe, so that we can focus on clothing care.

3. How will payments appear on my statements?
You’ll see payments listed on your credit card statement as “Parkers Custom Clothing Care”. No mystery charges!

4. What happens if I don’t update my information by February 13?
Unfortunately, you won’t be able to place a pickup order until your credit card information has been validated online. Also, we will not be able to deliver any in-progress orders until this process has been completed. The good news is that it’s super easy to update this information, by logging in to your account here: https://pci.parkersdrycleaners.com/.

5. What if I don’t have a computer or use the internet?
If you prefer not to use our online services, you can absolutely keep dropping your clothes off in-store and paying there. Our associates are always happy to see you! If you are an existing customer and drop off items in-store, but have Parkers deliver them to your home, please speak to one of our associates the next time you’re in the store and we will chat about your options.

6. What happens if my credit card has expired or been compromised?
In the event that you receive a new physical card from your bank because your card expired or was compromised, you don’t need to worry about updating your information. Stripe works directly with your card’s network, so they will automatically know that this change has been made and will keep working without interruption. This feature works with most Mastercards, Discover, and Visa cards. Your saved card will only stop working if you’ve closed the card account or cancelled your subscription.

7. How do I schedule pickups and deliveries now?
Pickups and deliveries will still be scheduled using your account on the Parkers website. Business as usual!

8. How can I access my account once it has been activated?
You can sign in to your account on the Parkers Pickup Web App using your login credentials. Your username will be the same one you originally created for your Parkers account, but your password will be the new one you created after activating your new account with Stripe.

9. What happens if I forget my password?
This happens to the best of us! If you forget your password, you can reset it by clicking on “I forgot my password” on the account Sign In page. This will send you an email with the steps you’ll need to follow to reset your password. You can also request a new password from here.

10. Can I change my password at any time?
Of course! Head to the My Profile page, accessible from your account dropdown menu, and scroll down to the Your Password section. Enter your old password and new password into the corresponding fields and click Update.

11. How do I cancel a pickup?
If you ever need to cancel a pickup, follow these steps:

  • Go to the My Pickups page.
  • Scroll down to the Requested Pickups section, where you can view all of the pickups you have requested. Click Cancel on the pickup that you wish to cancel.
  • A popup box will appear displaying all of the information for your order. Ensure that the information is correct, agree to the cancellation policy, and then confirm the cancellation.

Please note that our cancellation policy requires that scheduled pickups are cancelled no later than midnight the night before pickup, so if you need to cancel, do it as soon as possible.

12. What if I schedule my pickup too late?
We know that life gets busy and sometimes you’re heading to bed when, all of a sudden, you remember that you need your clothing picked up the next day. To help with these late night memory moments, we’ve set the deadline for placing a pickup order at 7 a.m. on the day of pickup. Pickup requests placed after 7 a.m. on the day of pickup will be bumped to their next pickup and delivery date.

13. How can I change my email address?
Head over to the My Profile page, which can be accessed through your account dropdown menu, and go to the Your Personal Information section. Enter your new email address in the Email field and click Update.

14. What if there are multiple people at home using the service? Can I share my account with someone else, or have multiple logins?
Unfortunately, our website does not support multiple logins for a single account, so we recommend either creating individual accounts with different logins for all users in your home or just using the same account.

15. What do I do if I can’t log in to my account, or if the server is down?
If you are having any trouble logging in to your account, the best place to start is with a password reset. If the issue is that the server is down or if you’re still having trouble logging in, contact Parkers directly by calling 1-877-SINCE76 (746-2376) or emailing info@parkersdrycleaners.com.

If you did not receive an e-mail with your new account details, please check your spam filter. If there is still no e-mail, you can request a new password here. If you find your account has not been created, you can register here: https://pci.parkersdrycleaners.com/sign-up

16. Can I delete or deactivate my account?
If you need to delete or deactivate your account, please contact us by calling 1-877-SINCE76 (746-2376) or emailing info@parkersdrycleaners.com and we will take care of that for you.

17. What happens with my information when I delete or deactivate my account?
Once your account has been deleted or deactivated, your transaction data will still be stored for record-keeping purposes (what you paid, when you paid, etc.), but we won’t store any of your credit card information within the Parkers website.

18. I no longer want to use the service. How can I let Parkers know?
We’d be so sad to see you go, but you can always contact us directly by calling 1-877-SINCE76 (746-2376) or emailing info@parkersdrycleaners.com.

19. What happens if I accidentally get charged twice for the same pickup?
If you ever have any billing concerns, please contact us by calling 1-877-SINCE76 (746-2376) or emailing info@parkersdrycleaners.com so that we can take care of this immediately. No one likes to be charged twice!

20. Something went wrong with my order and I need a refund. How would that be processed?
We obviously hope that this doesn’t happen, but if you’re ever unsatisfied with the service you’re receiving, please contact us by calling 1-877-SINCE76 (746-2376) or emailing info@parkersdrycleaners.com. We’d always like to hear from you so that we can make the situation right.

21. Do I have access to my transaction history?
Yes! You can view your transaction history by going to the Billing page, which can be accessed through your account dropdown menu. The Pickup History section shows all past and current pickups along with the transaction total and a PDF of your receipt.

22. How do I update my credit card information?
If you head over to your account dropdown menu, look on the Billing page and then scroll down to Payment Methods. You’ll see the various payment methods linked to your account listed. On the right side of the screen, there are options to edit, remove, or add a new card.

23. Can I have multiple methods of payment on file?
Yes, you can have multiple payment methods linked to your account. On the Billing page, within the account dropdown menu, there is a Payment Methods section where you can manage your payment methods.

24. Do you accept American Express?
Sorry, we do not accept American Express.

25. Do you accept Visa Debit?
Yes, we do accept Visa Debit.

26. Will my route schedule change with this new system?
Nope! Your route schedule will remain the same.

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